Frequently Asked Questions

We build technology solutions that help businesses work smarter. From custom software and cloud systems to data analytics and cybersecurity — if your business needs it to run better, we can build it.

Yes, we are proudly Nigerian. Our headquarters is right here, and we serve clients across West Africa and beyond. We understand the local business environment and we build solutions that work in our reality — power issues, connectivity challenges, and all.

Absolutely. We know most businesses already have tools and systems in place. We don't ask you to throw everything away and start fresh. We integrate with what you have and make it work better.

We work with businesses of all sizes. Whether you're a startup finding your feet or an established enterprise scaling up, we tailor our approach to fit your budget and your goals. No job is too small if the impact matters.

If you're spending too much time on manual processes, your systems don't talk to each other, your data is scattered, or you're worried about security — those are signs. Reach out and let's have a conversation. No pressure, just honest advice.

We work across many sectors — finance, healthcare, oil and gas, agriculture, education, logistics, government, and more. Our team understands the unique challenges each industry faces, especially in the African context.

Yes! Check out our case studies section. We share real stories of how we've helped businesses solve problems and grow. If you want to know more about a specific project, just ask — we're happy to walk you through it.

We don't do one-size-fits-all pricing. Every project is different, so we give you a quote based on what you actually need. We'll discuss your requirements, scope the work, and give you a transparent breakdown. No hidden charges.

No. We typically work with milestone-based payments. You pay as we deliver, so you can see progress before the next payment is due. It keeps things fair and transparent for everyone.

Of course. Many of our clients start with a pilot or a single module. Once you see the results and you're comfortable, we can scale up together. No pressure to commit to everything at once.

Yes. After we deliver your solution, we offer flexible support plans to keep things running smoothly. Whether you need 24/7 monitoring or just periodic check-ins, we have options that fit your budget.

We primarily work in Naira for local clients. For international clients, we accept USD, GBP, and EUR. We'll sort out the payment method that works best for you during the proposal stage.

We start with a discovery call to understand your business, your pain points, and your goals. From there, we put together a proposal with scope, timeline, and cost. Once you're happy with it, we get to work with a dedicated team.

It depends on the scope. A simple integration might take a few weeks. A full enterprise platform could take 3 to 6 months. We always give you a realistic timeline upfront — no overpromising.

Yes. Every client gets a project lead who keeps you updated and makes sure things are moving. You won't be chasing us for updates — we'll come to you with regular progress reports.

We know requirements can shift as the work progresses. We use an agile approach, so changes are expected and manageable. If something big changes, we'll discuss the impact on timeline and cost with you before moving forward.

Yes. We don't just build and disappear. We train your team to use the system confidently. We provide documentation, walkthroughs, and hands-on sessions so your people are comfortable from day one.

We stay in touch. Whether it's a support plan, periodic reviews, or future enhancements, we're here for the long run. Many of our clients started with one project and now we handle multiple solutions for them.

Yes. We build for web, iOS, and Android. If it makes sense for your project, we can build cross-platform apps that work on all devices from a single codebase — saves time and money.

We work with AWS, Azure, Google Cloud, and hybrid setups. We'll recommend the best fit based on your needs, budget, and where your users are located. No vendor lock-in — we keep your options open.

That's one of our core strengths. Whether you're moving from on-premise servers or migrating between cloud providers, we handle the planning, execution, and testing to make sure nothing breaks in the process.

Very seriously. We use encryption, access controls, secure APIs, monitoring, and industry best practices. We also help with compliance — NDPR, GDPR, PCI DSS, whatever your industry requires.

Ongoing. Threats evolve, so your defences need to evolve too. We offer continuous monitoring, regular assessments, and incident response. Think of it like having a security guard that never sleeps.

Yes. We design and build secure, well-documented APIs that connect your systems — whether it's payments, logistics, CRM, or any third-party service. We follow REST and GraphQL standards.

ERP stands for Enterprise Resource Planning. It's basically one system that connects your finance, HR, inventory, operations — everything. If you're running your business across multiple spreadsheets and disconnected tools, an ERP can bring it all together.

Typically 3 to 6 months depending on how complex your operations are and how much customisation you need. We break it into phases so you start seeing value early, not just at the end.

ITSM is IT Service Management — it's about making sure your IT department runs like a proper operation, not just putting out fires. It brings structure to how issues are handled, services are delivered, and improvements are tracked. If your IT feel chaotic, ITSM brings order.

We implement platforms like ServiceNow, Jira Service Management, and BMC Helix. We'll recommend the right tool for your size and complexity, and we handle setup, customisation, and training.

Yes. Moving data from old systems to new ones is what we do well. We plan it carefully, validate everything, and make sure nothing gets lost or corrupted in the move. We've handled migrations for some really complex, large-scale datasets.

Yes. We build real-time dashboards that show you what's happening in your business — KPIs, trends, performance metrics. We can customise views for different roles: directors see the big picture, managers see the details.

We cover the full range — what happened (descriptive), why it happened (diagnostic), what's likely to happen (predictive), and what you should do about it (prescriptive). It depends on where you are in your data journey.

Yes. We design IoT solutions that connect sensors, devices, and systems to give you real-time visibility and control. We've done work in manufacturing, agriculture, energy, and logistics.

In most cases, yes. We integrate with existing industrial systems — ERP, SCADA, MES — and we can work with a wide range of sensors and devices. We'll assess your setup and design the integration around it.

It's about making sure your online presence actually works for you — fast website, good SEO, proper user experience, content that connects. If people can't find you online or your site is slow, you're losing business. We fix that.

Yes. You don't always need a brand new website. Sometimes what you have just needs optimising — better speed, better SEO, better structure, better user flow. We audit what you have and make it perform.

Yes, for clients on our monitoring and support plans. We have systems in place to catch issues before they affect your business, and our team is available round the clock for critical situations.

Yes. If you have custom models, we can integrate them into your systems. We also help with model training, deployment, and management. If you're starting from scratch, we can help you build the right models for your use case.

OpsCommerce is our multi-tenant e-commerce platform. Think of it like your own Shopify — but self-hosted, with full control. You can run multiple online stores from one backend, manage products, orders, payments, and even sync with your ERP system. It's built for businesses that want serious e-commerce without depending on a third-party platform.

Yes, that's one of its core strengths. One OpsCommerce installation can power multiple independent stores — each with their own products, branding, payment providers, and settings. Perfect for agencies, franchises, or businesses with multiple brands.

Absolutely. We built deep ERP integration from the ground up. Products, inventory, orders, and payments sync both ways between your store and your back-office systems. So your online operations and your enterprise tools stay in sync without manual work.

OpsCommerce supports Stripe for international payments, Paystack for African markets (Naira, Cedis, Rand, Shillings), M-Pesa for East Africa mobile money, and OPay for West Africa. The system automatically routes payments to the best provider based on the customer's currency.

Yes. OpsCommerce includes a full SaaS billing engine. You can create subscription plans with feature limits — like max products, orders, or staff accounts — and charge store owners monthly. It handles trials, upgrades, enforcement, and invoicing.

GroovPass is our event and cinema ticketing platform. It covers the full lifecycle — from event creation and ticket sales to gate entry with QR code scanning. Whether you're running a concert, a conference, or a cinema, GroovPass handles it end to end.

Yes. GroovPass has dedicated modules for both. Events get multi-tier pricing, lineups, and sessions. Cinemas get screen management, seat maps, and showtime scheduling with TMDB movie sync. Same platform, different workflows.

GroovPass uses smart payment routing — Stripe for international, Paystack for Africa, M-Pesa for East Africa, and OPay for West Africa. It automatically picks the best provider based on the customer's currency and location. Plus there's a built-in wallet system and gift cards.

Yes, multiple actually. There's a consumer app for buying tickets, an event manager app for organisers, and a gate agent app for QR code scanning at the door. All built with React Native and Expo.

Yes. GroovPass supports ticket transfers — you can share a ticket via email and the recipient claims it. There's also a resale marketplace built in, plus waitlists for sold-out events.

OpsCloud ERS is our enterprise management platform. It gives you one dashboard to manage your business operations, monitor performance, control access, and keep your tools connected. Think of it as mission control for your entire business — clean, intuitive, and built so you can focus on running things, not fighting your software.

OpsCloud is designed to be the central hub. Your e-commerce, your operations, your resources — they all connect through OpsCloud. Data flows between your tools automatically, so you're not doing manual syncing or jumping between platforms.

Not at all. OpsCloud is built to be straightforward. You manage everything from a clean dashboard — no command lines, no complex configurations. We handle the technical side so you can focus on running your business.

Nuvea is our upcoming intelligent operations platform. We're still building it, so we can't share everything just yet — but it's designed to bring smarter automation and AI-powered insights to business operations. Keep an eye out. When it drops, you'll know.